Shipping & Returns



  • We offer shipping to the U.S. via USPS First Class, UPS Ground, UPS 2-Day, and UPS Next Day. For all U.S. orders over $55, shipping is free. For orders totaling less than $55, shipping costs are based on a flat fee.

    When will I receive my order? We ship Monday-Friday; orders placed over the weekend will be shipped the following business day. If you choose regular USPS First Class shipping, you should receive your order within 3-6 business days. Texas residents should receive their orders within 1-2 business days. Billing addresses outside of Texas will not be charged sales tax. 

    What about Ground, 2-Day Air, or Next Day shipments? All ground (3-5 business days) and expedited orders will be shipped by UPS. UPS orders placed before 2:00 PM CST will be shipped the same business day. Do You Accept International Orders?

      • *Yes.  We accept most international orders, with the exception of orders to Spain, Sri Lanka, Guam, Turkey, Romania, and all countries in Africa. (However, we do ship to South Africa.)

        For the following locations, we charge a flat rate.
      • Argentina - $49.95
      • Australia - $59.95
      • Canada - $29.95 *Canadian orders over $150 USD are eligible for free shipping and will be sent via DHL. International orders may be subject to custom duties, which are tariffs or taxes charged by the destination country.
      • Greece - $34.95
      • New Zealand - $49.95
      • Singapore - $43.95
      • South Africa - $54.95
      • United Kingdom - $19.95 *UK orders over $150 USD are eligible for free shipping and will be sent via DHL. International orders may be subject to custom duties, which are tariffs or taxes charged by the destination country.
      • All other countries will be charged a flat rate of $39.95. By default, our system will always recommend the least expensive method of shipping. Should you have any questions about shipping fees, please contact us. Your shipping quote will be calculated and displayed before you enter your payment information.

        When will I receive my international order? It can take anywhere from 7-21 days to receive. We ask that you be patient while waiting for your order. Delivery times can vary.

    NOTE: Orders shipped outside the U.S. may be subject to customs inspections and/or fees according to the regulations of the destination country. Cognac Blac is not responsible for these actions or any reimbursement of customs fees or taxes. We ship most international orders using DHL.  Shipments to international PO boxes and to Russia and Mexico are sent via USPS.

    • How Will I Know My Online Order Was Received?
      • You will receive an email confirmation when you place your order. If you do not receive one immediately, check your spam folder or email us.
    • How Do I Check On An Order I Have Placed?
      • All regular ground orders are usually sent the next business day (Monday-Friday, excluding holidays) from our Austin, Texas distribution center. You will receive an email with tracking information once your order has been sent.  To check the status of your package you may also contact our customer care line at, just be sure to have your order number ready.
    • I Can View My Tracking Information, But the Status Has Not Been Updated.

      • We’re sorry that updated tracking information isn’t available, but rest assured your package is on its way! Shipping Domestically via USPS: Tracking information for orders shipped via USPS might not be updated at each checkpoint. U.S. orders can take anywhere from 3-6 business days to receive.
      • Shipping Internationally via DHL: You can find your tracking information via your DHL waybill. These international orders can take anywhere from 5-21 business days to arrive.
    • The Tracking Status Says My Package Has Been Delivered, But I Haven’t Received My Order.
      • Have you tried contacting your local post office? We find that some mail carriers opt not to leave packages when there is no one available to claim them, even if you didn’t specify a signature upon delivery. Please try contacting your local post office to find out if your package is waiting for pickup or will be redelivered. In addition, we advise printing out a copy of the USPS tracking page and leaving a note in your mailbox for the postman or postwoman stating you haven’t received your order and ask for them to get it delivered to you. They may have brought it to an incorrect address or may know the whereabouts of the shipment. Ultimately, your post office is responsible for getting your package delivered to you once it leaves our distribution center.  

     What Types Of Payment Do You Accept?

      • We accept Mastercard, Visa, American Express and Discover, as well as Google Pay and Apple Pay.
    • How Do I Reset My Password On My Account?
      • Log into your account with your username and password, and you will be able to change your password. If you forgot your password, click "Forgot your password?"in the login screen, and a new one will be sent to your email.
    • I Can't Remember My Username Or Password. How Can I Retrieve It?
      • Email  us and we will look up your username and send you a temporary username and/or password to provide access to your account.
    • Is Your Website Secure? Yes

     To shop safely from our website, enter, NOT To protect the safety of your credit card information, we use VeriSign SSL Certificates with 128-bit encryption, the strongest SSL protection available anywhere. Widely recognized as a symbol of trust on the Internet, VeriSign SSL is your assurance that every site visitor is afforded the strongest available encryption, without exception. Once you enter the checkout page, your computer will begin communication in full 128-bit encryption mode. The "http" in the web address will be replaced by "https".





    • What Is The Shelf Life Of Your Products?
      • As long as they are stored in a cool, dark place, the shelf life is guaranteed for 18 months. Learn more about our products.
    • Where Can I Buy Cognac Blac Products?
      • The Cognac Blac products are sold exclusively We currently have no future plans to have them sold elsewhere. Our website DOES accept most international orders, with the exception of orders to Sri Lanka, Guam, Turkey, and all countries in Africa. 
    • How Do Cognac Blac products Compare To Other Skin Care Lines?
    • Do You Offer Any Special Promotions?




    • Can I Sell the Cognac Blac Products In My Spa, Clinic Or Store?
      • Unfortunately, our products are not available for reselling at this time. We currently have future plans to have them sold elsewhere. Cognac Blac’s'blog is an excellent free resource.