It is possible for items to shift in transit, as well as for damage to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please email with photos of the damages and necessary information to support your claim and we will be happy to resolve any issues.

 Cognac Blac reserves 30 days to reship any reported missing or damaged items from the initial shipment date.

All damaged claims must be submitted within 14 days, along with photo evidence (highly suggested).